Policies
We are new to the area but not new to the industry. We have an established clientele but are temporarily accepting new member-clients. This means clients that book appointments at least once every 12 weeks. We maintain this member system to ensure the ability to rebook appropriately once our client list is full. No walk-ins. Respect & professionalism are a priority. You will be treated with such and we expect the same from our clients. We do not infringe on our client's constitutional rights & actively protect our own. Anyone who cannot adhere to these moral standards will be asked to leave and be removed from our client list permanently. We photograph every client's before & after and post publicly to promote business and advertise skill. If you wish NOT to be photographed or published, it is your responsibility to notify us in advance to make note on your file. Otherwise, your consent is assumed by booking an appointment. We are humble enough to understand and accept that this shop will not be right for everyone. We ask that you do the same if you find that someone is you. We respect you anyway and will be happy to refer you to another reputable shop. Our parking lot is located on the right of the building. Once you arrive for your appointment, please avoid disturbing any services in session and remain in your vehicle until you are contacted to come inside. Similarly, please be mindful of the next appointment as you finish up with your own. Phone calls and text messages will not be answered during any appointment aside from emergencies. Please consider that same courtesy while you're in the chair. Sunday through Tuesday the salon is closed. It is imperative that we maintain a healthy family : business balance and do not take any business calls outside of operating hours. Any inquiries made outside of business hours will be responded to within 24 hours of the next business day.
Booking & Cancellation
Due to increased demand, appointments on Saturdays and after 3pm Wed-Fri are considered premium appointment slots and require a strictly enforced 7 days notice for cancellations & rescheduling. Due to the limited availability of premium appointment times we encourage booking a minimum series of 3-5 appointments in advance. Regular week day appointments require a 48 hour notice for cancellation or rescheduling. I offer a 15 minute grace period for arrival time. If you are more than 15 minutes late you are considered a no show. Cancelling the same day is considered a no show. As a colorist I am formulating with chemistry, biology and a list of unknown variables with each client. I do my best to schedule appropriately and avoid a longer wait for each client, but occasionally those unknowns are unpredictable. I keep communication open with you in such circumstance and may offer a small gift for any inconvenience. After your first appointment, we require a credit card to remain on file as cancellation protection in order to secure any future appointments.
Violating either late cancellation policy will be penalized with a 50% charge of scheduled services to your card on file. If said transaction is declined, Penalty must be paid within 48 hours in order to rebook with me. 3 repeat late cancellations will permanently remove you from the client list. One late cancellation on premiere appointment times block you from booking premiere appointments in the future.
No Shows carry a 0 tolerance policy. No shows are penalized with 80% charge of scheduled services to the card on file. If said transaction is declined, Penalty must be paid within 48 hours in order to rebook with me. A second No Show will be penalized with the 80% charge and permanent removal from the client list.
If you are feeling sick or suspect you may have any contagious illness, please reach out asap to reschedule. Do not "wait it out" until the day of your appointment. At the very least, please let us know you aren't feeling well and aren't sure what to do yet. We will be happy to advise accordingly.
Emergencies handled at owner's discretion. Booking an appointment confirms your consent to these policies.
Returns
All retail products are final sale. If you are unsure about a product please ask me prior to purchasing. Or give it a try in the chair at your appointment first! I would be happy to match you with the right products for your specific needs.
If you are unsatisfied with a service, I will be happy to offer you 1 other opportunity at a discounted rate. If you are still unsatisfied then I will humbly advise that we are not a great fit and refer you to another reputable salon.
